At Snehal’s Creation, we exercise utmost diligence to ensure the quality and authenticity of our apparel  products. As our merchandise comprises delicate clothing items, we maintain a strict No-Refund Policy as detailed below.

No Refund Policy

• The Company does not entertain any requests for refund under any circumstances.
• Only replacement of the product may be offered, subject to eligibility conditions expressly mentioned herein.

Eligibility for Replacement

A customer shall be entitled to a replacement only if any of the following conditions are met:

• The customer has received an incorrect product, differing from the one ordered.
• The product is found to be damaged or defective upon delivery.

Mandatory Parcel Opening Video Requirement

• Customers seeking replacement must mandatorily record a parcel opening video commencing from the moment the sealed package is received till the product is fully unboxed.
• The video must be continuous, with no cuts, edits, or pauses, and must clearly depict:
  • The outer parcel,
  • The unsealing/unboxing process, and
  • The condition of the product upon receipt.
• Claims submitted without such an unedited video shall be summarily rejected, and no replacement will be entertained.

Timeline for Replacement Requests

• The customer must notify Snehal’s Creation of any replacement request within two (2) calendar days from the date of product delivery.
• Requests made beyond this period shall be deemed invalid and shall not be processed.

Exclusions from Replacement Eligibility

Replacements shall not be permitted for the following reasons:

• Minor variations in colour, appearance, or texture resulting from differences in lighting or screen display.
• Minor differences in fabric feel or pattern.
• Subjective dissatisfaction such as “change of mind” or “product not as expected.”
• Damage caused due to improper handling, washing, misuse, or normal wear and tear.

Condition of Product for Replacement

If a replacement request is approved:

• The returned product must be unused, unwashed, and in its original condition, along with all original tags, labels, and packaging.
• Any returned product found to be used, washed, tampered with, or without original packaging shall be rejected and returned to the customer at their expense.

Replacement Procedure

• The customer must contact Snehal’s Creation via the official WhatsApp number within 2 days of receiving the product, providing the mandatory parcel opening video.
• Upon preliminary approval, instructions for return shipment shall be provided by the Company.
• The replacement product shall be dispatched only after the returned item is received and verified by the Company’s quality control team.

Customer Support for Replacement Requests

For any replacement inquiries or claims, the customer may contact:

WhatsApp: +91-9960921482
Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)